Resolved after 1 hour 39 minutes, affecting Web Portal and Journeys Configuration and 1 more, on November 19, 2025.
After monitoring, we are continuing to see stability across the platform for all users once again. If you believe you're still facing issues with delays in Sense, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and we'll investigate case by case."
Affected components
Update timeline
- investigating Nov 19, 2025, 10:50 PM UTC
We have received reports of slowness or users receiving timeout errors when interacting or navigating through Engage and Workflows in Sense. Our team is actively investigating what may be causing this and implement a fix as soon as possible."
- monitoring Nov 19, 2025, 11:50 PM UTC
Our team has identified the issue causing the delays, and have implemented a fix. We are currently seeing normal latency in the platform and stability for all users. We will continue to monitor to ensure we don't see any spike in errors. If you believe you're still facing issues please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and we will investigate further.
- resolved Nov 20, 2025, 12:30 AM UTC
After monitoring, we are continuing to see stability across the platform for all users once again. If you believe you're still facing issues with delays in Sense, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and we'll investigate case by case."
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