Resolved after 1 hour 42 minutes, affecting Web Portal and Audience Creation, on January 14, 2026.
We are continuing to see stability across all pages in Sense, and no longer seeing any delays occur after our team has monitored. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
Affected components
Update timeline
- identified Jan 14, 2026, 06:51 PM UTC
We have received reports of the All Records tab as well as audience lists showing delays or not loading results in Sense. Our team has identified the root cause and are actively working to deploy a fix to correct this issue. We'll provide updates as this is completed.
- monitoring Jan 14, 2026, 07:11 PM UTC
A fix has been deployed to correct this issue, and we are seeing all pages and lists load records as expected once more. Our team is monitoring to ensure we do not see this issue recur. If you believe you are still facing any issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
- resolved Jan 14, 2026, 08:34 PM UTC
We are continuing to see stability across all pages in Sense, and no longer seeing any delays occur after our team has monitored. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
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