Resolved after 3 hours 16 minutes, affecting Web Portal and Messaging Chrome Extension and 1 more, on February 18, 2025.
After monitoring, we are continuing to see successful login attempts when using the One Time Passwords for MultiFactor Authentication for users. Our team will continue watch throughout the day to ensure we don't see this recur. If you believe you are still seeing issues while logging in please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
Affected components
Update timeline
- investigating Feb 18, 2025, 02:45 PM UTC
We are seeing reports of the One Time Password not being allowed when using MultiFactor Authentication intermittently for users, not allowing them to login to Sense via webportal, extension, or mobile app. Our team is actively investigating and we will provide updates once we have more information
- monitoring Feb 18, 2025, 04:45 PM UTC
Our team has identified the issue in the MultiFactor Authentication, and has deployed a quick fix to resolve this issue. We are seeing successful login attempts once more across users, and the one time passwords being accepted as expected. We’ll continue to monitor to ensure we do not see this recur on our end. If you believe you are still seeing issues while logging in please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
- resolved Feb 18, 2025, 06:01 PM UTC
After monitoring, we are continuing to see successful login attempts when using the One Time Passwords for MultiFactor Authentication for users. Our team will continue watch throughout the day to ensure we don't see this recur. If you believe you are still seeing issues while logging in please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
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