Resolved after 3 hours 16 minutes, affecting Web Portal and Journeys Configuration and 1 more, on February 19, 2025.
After monitoring, we are seeing the People Tab and Audience list loading successfully for the users. Our team will continue to watch through out the day to ensure we don't see this recur. If you believe you are still seeing issues while logging in please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
Affected components
Update timeline
- investigating Feb 19, 2025, 03:10 PM UTC
We are seeing reports of the People Tab and Audience List in Journeys not loading for users intermittently. Our team is actively investigating and we will provide updates once we have more information
- monitoring Feb 19, 2025, 05:16 PM UTC
Our team has identified the issue and a fix has been implemented, resulting in stability across the platform. We are seeing People tab and Audience List in Journeys loading successfully for users. We'll continue to monitor to ensure we do not see this recur on our end. If you believe you are still seeing issues with People Tab please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
- resolved Feb 19, 2025, 06:27 PM UTC
After monitoring, we are seeing the People Tab and Audience list loading successfully for the users. Our team will continue to watch through out the day to ensure we don't see this recur. If you believe you are still seeing issues while logging in please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
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