Resolved after 16 hours, on April 17, 2025.
Our team has identified an error on the Sense API from April 16th, 5:00pm PST through April 17th 8:00am PST. During this time, any customers using Sense API for their ATS connections may have seen missing writebacks or data not populating as expected. This has been corrected and all data is in the process of backfilling. If you believe you are still seeing errors in the data, please submit a support ticket to https://support.sensehq.co/hc/en-us/requests/new for investigation
Update timeline
- resolved Apr 17, 2025, 04:49 PM UTC
Our team has identified an error on the Sense API from April 16th, 5:00pm PST through April 17th 8:00am PST. During this time, any customers using Sense API for their ATS connections may have seen missing writebacks or data not populating as expected. This has been corrected and all data is in the process of backfilling. If you believe you are still seeing errors in the data, please submit a support ticket to https://support.sensehq.co/hc/en-us/requests/new for investigation
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