Workflow Event Processing Errors

Update timeline

1. investigating May 02, 2025, 03:01 PM UTC

   We have received reports of Workflow Events not sending out as expected for intermittent nodes. Our team is actively investigating this issue and working to have this functioning as expected for all workflows once more. This issue is only impacting Workflows, and we have confirmed Journey events are processing as expected. We'll continue to provide updates here as we learn more.

2. monitoring May 02, 2025, 04:36 PM UTC

   Our team has identified the issue and has put in a fix to resolve these events from not sending out. We are showing stability across the platform once more, and will continue to monitor all Workflows to ensure we don't see this recur. If you believe you are still experiencing issues, please reach out to our Support Team and submit a ticket here https://support.sensehq.co/hc/en-us/requests/new for us to investigate further.

3. resolved May 02, 2025, 06:00 PM UTC

   After monitoring, our team has confirmed that the fix put in place did resolve the issues we were seeing with Workflow events not processing intermittently. We will continue to monitor and ensure this does not recur in the future. If you believe you are still experiencing issues, please reach out to our Support Team and submit a ticket here https://support.sensehq.co/hc/en-us/requests/new for us to investigate further.