Resolved after 2 hours 49 minutes, affecting Sense Chatbot, on August 28, 2025.
After monitoring the chatbot database, we are continuing to see expected activity and no increases in error rates. The team will continue to monitor and ensure the upgrade completed will provide a permanent resolution over the next few days. If you believe you're still facing these errors, please reach out to the support team and we'll investigate further at https://support.sensehq.co/hc/en-us/requests/new.
Affected components
Update timeline
- investigating Aug 28, 2025, 04:45 PM UTC
We are currently seeing an increase in Error Rates in Chatbot conversations, causing conversations to not send out or complete as expected. Our team is working on identifying the root cause as soon as possible to deploy a fix, as well as determine the full scope of impact for customers.
- monitoring Aug 28, 2025, 06:08 PM UTC
Our team has been able to identify the issue, and has made an upgrade to the database to resolve these errors that were intermittently affecting Chatbots. From our tests we are seeing stability on the database once more, and will continue to monitor to ensure we do not see these errors increase once more. If you believe you're still facing these errors, please reach out to the support team and we'll investigate further at https://support.sensehq.co/hc/en-us/requests/new.
- resolved Aug 28, 2025, 07:34 PM UTC
After monitoring the chatbot database, we are continuing to see expected activity and no increases in error rates. The team will continue to monitor and ensure the upgrade completed will provide a permanent resolution over the next few days. If you believe you're still facing these errors, please reach out to the support team and we'll investigate further at https://support.sensehq.co/hc/en-us/requests/new.
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