Resolved after 1 hour 55 minutes, affecting Web Portal and Messaging Chrome Extension and 1 more, on September 22, 2025.
After monitoring, we have confirmed that all users should be seeing expected loading times within Sense once more, and seeing stability across the platform. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate on a case by case basis.
Affected components
Update timeline
- investigating Sep 22, 2025, 03:05 PM UTC
We are currently seeing issues for users attempting to navigate and login to Sense. Our team is actively investigating and we'll provide updates as we receive them
- monitoring Sep 22, 2025, 03:50 PM UTC
Our team has identified the issue and deployed a fix to correct the latency in the platform. We are seeing expected loading times once more and closely monitoring to ensure we don't see this recur. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
- resolved Sep 22, 2025, 05:00 PM UTC
After monitoring, we have confirmed that all users should be seeing expected loading times within Sense once more, and seeing stability across the platform. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate on a case by case basis.
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