Mobile App Login Issues

Update timeline

1. investigating Sep 25, 2025, 05:15 PM UTC

   We are receiving reports of users unable to login to the Mobile App or running into blank screens and errors when attempting. Our team is actively investigating this issue and we will provide updates as soon as we see them. We have confirmed this issue is only affecting our Mobile App, and Sense Webpage and Extension are still working as expected.

2. identified Sep 25, 2025, 06:05 PM UTC

   Our team has identified the issue in the latest mobile app version and a fix is actively being deployed. We'll provide more updates as we receive them

3. monitoring Sep 25, 2025, 07:02 PM UTC

   We have been able to deploy the fix to the mobile app causing issues with logging in, and seeing stability across the app once more. Our team will monitor this to ensure we don't see this issue recur. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.

4. resolved Sep 25, 2025, 08:15 PM UTC

   After monitoring, we have confirmed that the mobile app for both Android and iOS have been fully restored and we're continuing to see stability for all users. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate on a case by case basis.