SendGrid Outage History

Started Oct 31, 2025, 12:38 AM UTC· resolved Oct 31, 2025, 02:21 AM UTC

1. investigating Oct 31, 2025, 12:38 AM UTC

   We are currently investigating the cause of the issue that is currently affecting some components of the SendGrid dashboard. Mail send is not affected.

2. identified Oct 31, 2025, 01:39 AM UTC

   Starting around 17:35 PDT on 3/30/2025 , our engineers began investigating an issue with some modules within the SendGrid UI not loading properly. Customer may experience issues when trying to load some modules in the SendGrid dashboard. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

3. resolved Oct 31, 2025, 02:21 AM UTC

   Our engineers have monitored the fix and confirmed that the issue with the SendGrid UI has been resolved. All services are now operating normally.

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Started Oct 28, 2025, 09:17 PM UTC· resolved Oct 28, 2025, 11:02 PM UTC

1. investigating Oct 28, 2025, 09:17 PM UTC

   Starting around 2:00 pm PDT on 10/28/25, our engineers began investigating an issue with creating & editing event webhooks. Users may not be able to create or edit webhooks via the SendGrid console, but the API can be used as a workaround at this time. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Oct 28, 2025, 09:33 PM UTC

   Our engineers have implemented a fix and are monitoring system performance. Users can now create & edit event webhooks in the SendGrid console again. We will provide another update in 1 hour or as soon as more information becomes available.

3. resolved Oct 28, 2025, 11:02 PM UTC

   Our engineers have monitored the fix and confirmed the issue with event webhooks has been resolved. All services are now operating normally at this time.

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Started Oct 22, 2025, 09:31 PM UTC· resolved Oct 23, 2025, 04:06 PM UTC

1. investigating Oct 22, 2025, 09:31 PM UTC

   Starting around 1:30 pm PDT on October 22, our engineers began investigating an issue with Marketing Campaign statistics. Users may experience delayed stats and potential duplicate events. Legacy Marketing Campaigns is not impacted. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Oct 22, 2025, 09:56 PM UTC

   This incident was due to an outage with a third-party provider, which has been resolved. Marketing Campaigns stats are now caught up and up-to-date. Engineers will continue to monitor system performance. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Oct 22, 2025, 11:45 PM UTC

   Engineers are continuing to monitor system performance. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Oct 23, 2025, 02:32 PM UTC

   Engineers are continuing to monitor system performance. We will provide another update in 24 hours or as soon as more information becomes available.

5. resolved Oct 23, 2025, 04:06 PM UTC

   Our engineers have monitored system performance and confirmed that the issue impacting Marketing Campaigns Stats has been fully resolved. All metrics are now up-to-date and functioning as expected. Marketing Campaigns data is processing normally, and no further delays or duplicate event reports are occurring.

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Started Oct 20, 2025, 10:03 AM UTC· resolved Oct 21, 2025, 12:47 AM UTC

1. monitoring Oct 20, 2025, 10:03 AM UTC

   We are currently monitoring a Twilio SendGrid service outage impacting multiple components. Customers may have experienced delays or errors when sending mail using Dynamic Templates, accessing or managing Marketing Campaigns (including Campaigns, Automations, Templates, and Stats), and when using Email Accounts and Identity services such as Subuser or Teammate creation, Console login, and IP Access Management. Additionally, Email Advanced Stats data may been delayed or incomplete within the SendGrid Console and API. Please reach out to our support team if you require assistance and believe to have been affected by this issue.

2. monitoring Oct 20, 2025, 10:03 AM UTC

   We are continuing to monitor for any further issues.

3. monitoring Oct 20, 2025, 11:17 AM UTC

   We are still seeing issue with the third party vendor and keep monitoring the recovery. Customers may still experience delays or errors when sending mail using campaign automation, accessing and managing Marketing Campaigns (campaigns, automation, external Integration, stats , contacts upload and download). We will provide another update in an hour or as soon as more information becomes available.

4. monitoring Oct 20, 2025, 12:33 PM UTC

   We are continuing to monitor for any further issues.

5. monitoring Oct 20, 2025, 12:54 PM UTC

   The third party vendor has implemented a mitigation and is in the process of recovery. As a result, we are also starting to see recovery across affected Marketing Campaigns workflows (campaigns, contacts upload/download, external integration). Customers should start to experience improvements but there might still be delays accessing Marketing Campaigns stats.

6. monitoring Oct 20, 2025, 02:19 PM UTC

   We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.

7. monitoring Oct 20, 2025, 03:22 PM UTC

   We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.

8. monitoring Oct 20, 2025, 04:27 PM UTC

   We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.

9. monitoring Oct 20, 2025, 06:27 PM UTC

   We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.

10. monitoring Oct 20, 2025, 08:55 PM UTC

    We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in four hours or as soon as more information becomes available.

11. monitoring Oct 20, 2025, 11:01 PM UTC

    Marketing Campaign stats have been fully recovered. We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.

12. monitoring Oct 21, 2025, 12:17 AM UTC

    We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.

13. resolved Oct 21, 2025, 12:47 AM UTC

    Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid outage has been resolved. All services are now operating normally at this time.

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Started Oct 16, 2025, 04:21 PM UTC· resolved Oct 16, 2025, 05:04 PM UTC

1. investigating Oct 16, 2025, 04:21 PM UTC

   We’re currently investigating issues affecting customer logins to the SendGrid Console. Some customers may also experience errors when sending emails via the API. Our team is actively working to resolve the issue, and we’ll provide another update within 15 minutes or as soon as new information becomes available.

2. investigating Oct 16, 2025, 04:35 PM UTC

   We continue investigating issues affecting customer logins to the SendGrid Console. Some customers may also experience errors when sending emails via the API. Customers sending legacy marketing campaigns may have had a delay in sending out. We are seeing campaigns be sent now, but may be delayed. Our team is actively working to resolve the issue, and we’ll provide another update within 30 minutes or as soon as new information becomes available.

3. identified Oct 16, 2025, 04:43 PM UTC

   Engineering has identified the root cause for issues affecting customer logins to the SendGrid Console, API email sending, and Marketing Campaigns. Our team is working through mitigation actions. We’ll provide another update within 15 minutes or as soon as new information becomes available.

4. monitoring Oct 16, 2025, 04:54 PM UTC

   Our engineers have implemented a fix and are monitoring system performance. Marketing Campaigns have de-queued and are currently being delivered. Customers should no longer be experiencing issues. We will provide another update in 30 minutes or as soon as more information becomes available.

5. resolved Oct 16, 2025, 05:04 PM UTC

   Our engineers have monitored the fix and confirmed the issue with the SendGrid Console, as well as Mail Send and Marketing Campaigns, has been resolved. All services are now operating normally at this time.

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Started Oct 13, 2025, 07:55 PM UTC· resolved Oct 13, 2025, 07:55 PM UTC

1. resolved Oct 13, 2025, 08:10 PM UTC

   Our engineers have investigated and resolved an issue with usage alerts related to subuser accounts. Starting October 2, 11:42 AM PST and until October 13, 12:50 PM PST, administrators of parent accounts might not have been able to set up credit usage alerts for subusers. This didn't impact email sending. The issue has been resolved and all impacted services are operating normally.

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Started Aug 21, 2025, 02:31 PM UTC· resolved Nov 05, 2025, 11:16 PM UTC

1. investigating Aug 21, 2025, 02:31 PM UTC

   Starting around 7:00 AM PST on August 21st, 2025, our engineers began investigating an issue where some Twilio SendGrid customers reported issues when entering credit card details during the SendGrid upgrade from their Trial plan. Our engineering team is actively investigating the issue. This does not affect mail send. We'll provide an update as soon as more information becomes available.

2. investigating Aug 21, 2025, 05:29 PM UTC

   We are continuing to investigate this issue.

3. identified Aug 21, 2025, 06:55 PM UTC

   Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Aug 21, 2025, 08:00 PM UTC

   We are continuing to work towards a fix. We will provide another update in two hours or as soon as more information becomes available.

5. identified Aug 21, 2025, 10:03 PM UTC

   We are continuing to work towards a fix. We will provide another update in three hours or as soon as more information becomes available.

6. identified Aug 22, 2025, 12:58 AM UTC

   We are continuing to work towards a fix. We will provide another update in 8 hours or as soon as more information becomes available.

7. identified Aug 22, 2025, 09:08 AM UTC

   We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.

8. identified Aug 22, 2025, 02:38 PM UTC

   We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.

9. identified Aug 23, 2025, 04:11 PM UTC

   We are continuing to work towards a fix. We will provide another update within the next 48 hours or as soon as more information becomes available. Thank you for your patience

10. monitoring Aug 26, 2025, 11:03 PM UTC

    A short-term fix has been implemented, and we are actively monitoring the results. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update on Monday September 1st, or sooner if new information becomes available.

11. monitoring Sep 01, 2025, 06:30 PM UTC

    Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update tomorrow, after the Labor Day holiday, or as soon as more information becomes available.

12. monitoring Sep 02, 2025, 10:40 PM UTC

    Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update the following Monday, September 8th, or as soon as more information becomes available.

13. monitoring Sep 03, 2025, 07:48 PM UTC

    This issue has been mitigated. Customers receiving errors on credit card additions during the account upgrade process should contact support to implement mitigation steps until further notice.

14. resolved Nov 05, 2025, 11:16 PM UTC

    This incident has been resolved for the majority of customers. Customers receiving errors on credit card additions during the account upgrade process should contact Twilio Support to implement mitigation steps if unable to input a credit card for upgrading.

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