Resolved after 1 hour 7 minutes, affecting Sendbird N Virginia 1 server and Sendbird N Virginia 1 Desk Server, on March 3, 2026.
When: 2026-03-03 06:43 – 08:02 (UTC) Impact: Full outage, all requests failed Root cause: Unexpected issue following a Redis security (TLS) configuration change Immediate remediation: Provisioned a new secure Redis cluster and migrated traffic; service fully restored and operating normally
Affected components
Update timeline
- identified Mar 03, 2026, 07:38 AM UTC
Impact: Full outage, all requests failed
- resolved Mar 03, 2026, 08:46 AM UTC
When: 2026-03-03 06:43 – 08:02 (UTC) Impact: Full outage, all requests failed Root cause: Unexpected issue following a Redis security (TLS) configuration change Immediate remediation: Provisioned a new secure Redis cluster and migrated traffic; service fully restored and operating normally
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