Sendbird Outage History

Sendbird is up right now

Pingoru has recorded 53 incidents for Sendbird: 14 in the last 12 months and 6 in the last 90 days.

Source: status-nvirginia1.sendbird.com

53incidents recorded
14last 12 months
6last 90 days
14 minutestypical duration
Incidents per month
024AprMayJunJulAugSepOct3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Sendbird in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202621 of 720 (0%)
May 202610 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202610 of 744 (0%)
September 202620 of 720 (0%)
October 202630 of 566 (0%)

Incidents, newest first

Critical October 9, 2026 Elevated API Errors 1m Sendbird N Virginia 1 server

Started Oct 09, 2026, 10:50 PM UTC· resolved Oct 09, 2026, 10:51 PM UTC

  1. investigating Oct 09, 2026, 10:50 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. resolved Oct 09, 2026, 10:51 PM UTC

    The servers have returned operational.

Read the full incident report →

Critical September 29, 2026 Increased Error Rates (Sendbird Desk) 5m Sendbird N Virginia 1 Desk Server

Started Sep 29, 2026, 03:08 PM UTC· resolved Sep 29, 2026, 03:13 PM UTC

  1. investigating Sep 29, 2026, 03:08 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 29, 2026, 03:13 PM UTC

    The servers have returned operational.

Read the full incident report →

Critical March 3, 2026 Full outage 1h 7m Sendbird N Virginia 1 server, Sendbird N Virginia 1 Desk Server

Started Mar 03, 2026, 07:38 AM UTC· resolved Mar 03, 2026, 08:46 AM UTC

  1. identified Mar 03, 2026, 07:38 AM UTC

    Impact: Full outage, all requests failed

  2. resolved Mar 03, 2026, 08:46 AM UTC

    When: 2026-03-03 06:43 – 08:02 (UTC) Impact: Full outage, all requests failed Root cause: Unexpected issue following a Redis security (TLS) configuration change Immediate remediation: Provisioned a new secure Redis cluster and migrated traffic; service fully restored and operating normally

Read the full incident report →

Major November 13, 2025 Dropped websocket connections –

Started Nov 13, 2025, 03:00 PM UTC· resolved Nov 13, 2025, 03:00 PM UTC

  1. resolved Nov 13, 2025, 05:21 PM UTC

    Earlier today, we observed unexpected behavior within our chat service infrastructure that affected websocket stability. A subset of websocket server pods entered a state where they were unable to restart normally, which increased load on the remaining healthy pods. Over time, this imbalance led to elevated memory usage and eventually caused some pods to reach OOM (Out of Memory) conditions. As these pods became unavailable, a significant number of websocket connections dropped simultaneously at approximately 07:00 PT. Our team took action to stabilize the environment and completed a rollback to a previously stable server version at 08:30 PT, after which system performance and connection reliability returned to normal. We continue to investigate the underlying cause to prevent recurrence.

Read the full incident report →

Critical October 20, 2025 Service outage 1h 24m Sendbird N Virginia 1 server, Sendbird N Virginia 1 Desk Server

Started Oct 20, 2025, 07:23 PM UTC· resolved Oct 20, 2025, 08:47 PM UTC

  1. investigating Oct 20, 2025, 07:23 PM UTC

    As of 12:05 pm PST services on the region are impacted. We are investigating the root cause. Updates will be provided as available

  2. resolved Oct 20, 2025, 08:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 26, 2025 Increased Error Rates 4m Sendbird N Virginia 1 Desk Server

Started Aug 26, 2025, 04:49 AM UTC· resolved Aug 26, 2025, 04:54 AM UTC

  1. investigating Aug 26, 2025, 04:49 AM UTC

    We are currently investigating this issue.

  2. resolved Aug 26, 2025, 04:54 AM UTC

    The servers have returned operational.

Read the full incident report →

Major March 6, 2025 Partial Outage – Sendbird N Virginia 1 server

Started Mar 06, 2025, 05:58 AM UTC· resolved Mar 06, 2025, 05:58 AM UTC

  1. resolved Mar 06, 2025, 05:58 AM UTC

    When: 2025-03-06 05:04:00 - 05:16:00 UTC Impact: Partial connections errors for new websocket requests Cause: A configuration of this specific region was not applied appropriately, and new connections could not be made during this time Remediation: Rolled back the problematic config

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Critical October 29, 2024 Bot is not responding intermittently 1m

Started Oct 29, 2024, 01:46 AM UTC· resolved Oct 29, 2024, 01:47 AM UTC

  1. investigating Oct 29, 2024, 01:46 AM UTC

    We're experiencing an elevated level of errors and are currently looking into the issue.

  2. resolved Oct 29, 2024, 01:47 AM UTC

    The Chatbot servers have returned operational.

Read the full incident report →