Resolved after 8 hours 12 minutes, affecting Transactional Email, on July 29, 2026.
The Transactional Email services have been running without any issue for a few hours, and we were able to partially retrieve webhook events for the last 15 days. Webhooks sent from 2026-07-29 13:10:28.678436+02 to 2026-07-29 17:23:09 UTC are definitively lost. To prevent further issues, the new webhook events retention has been lowered to 15 days.
Affected components
Update timeline
- investigating Jul 29, 2026, 03:15 PM UTC
Some instability and a down of the service, our team is in investigation to resolve the issue
- monitoring Jul 29, 2026, 03:31 PM UTC
Service up again, but could suffer from latency, we are monitoring the situation. Unfortunately, the webhook event data history are currently lost.
- resolved Jul 29, 2026, 11:28 PM UTC
The Transactional Email services have been running without any issue for a few hours, and we were able to partially retrieve webhook events for the last 15 days. Webhooks sent from 2026-07-29 13:10:28.678436+02 to 2026-07-29 17:23:09 UTC are definitively lost. To prevent further issues, the new webhook events retention has been lowered to 15 days.
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