Scaleway incident

[MongoDB] - [fr-par] Unable to restore snapshots on previously restored instances

Resolved after 3 days 4 hours, affecting Databases, on July 7, 2026.

resolved Jul 10, 2026, 01:32 PM UTC

Les nouvelles instances restaurées ne seront pas impactées par ce problème. Les clients concernés par l'indisponibilité de leurs snapshots seront contactés individuellement afin d'être informés de la maintenance corrective.

Started: Jul 07, 2026, 09:04 AM UTC
Resolved: Jul 10, 2026, 01:32 PM UTC
Duration: 3d 4h
Detected by Pingoru: Jul 07, 2026, 09:04 AM UTC

Affected components

Databases

Update timeline

investigating Jul 07, 2026, 09:04 AM UTC

Instances that were restored through snapshots can produce new snapshots, but cannot restore those snapshots. We are currently investigating this issue.
identified Jul 08, 2026, 12:06 PM UTC

The issue has been identified and a fix is being implemented.
resolved Jul 10, 2026, 01:32 PM UTC

Les nouvelles instances restaurées ne seront pas impactées par ce problème. Les clients concernés par l'indisponibilité de leurs snapshots seront contactés individuellement afin d'être informés de la maintenance corrective.

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