Scaleway incident

[Billing] - Duplicate email sent for Purchase Orders

Resolved after 21 hours 35 minutes, affecting Billing, on July 6, 2026.

monitoring Jul 06, 2026, 04:19 PM UTC

The issue has been found and fixed. Duplicate billing emails were sent, especially during the domain direct purchase. Actual charges were processed only once.

Started: Jul 06, 2026, 11:36 AM UTC
Resolved: Jul 07, 2026, 09:12 AM UTC
Duration: 21h 35m
Detected by Pingoru: Jul 06, 2026, 11:36 AM UTC

Affected components

Billing

Update timeline

investigating Jul 06, 2026, 11:36 AM UTC

Customers may receive duplicate email notifications for their purchase orders.
monitoring Jul 06, 2026, 04:19 PM UTC

The issue has been found and fixed. Duplicate billing emails were sent, especially during the domain direct purchase. Actual charges were processed only once.
resolved Jul 07, 2026, 09:12 AM UTC

This incident has been resolved.

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