Resolved after 3 days 5 hours, affecting Dedibox and Billing, on June 2, 2026.
The incident is now mitigated, and we are actively monitoring the situation. Failed AMEX payments have been retried and are processing successfully. New orders and renewals can now be processed using AMEX as normal.
Affected components
Update timeline
- investigating Jun 02, 2026, 08:57 AM UTC
We have noticed that payments with AMEX card are not successful. Our engineers are investigating.
- identified Jun 04, 2026, 10:03 AM UTC
To date, we have had about fifty payment errors involving AMEX cards. This follows a recent change on our end to comply with geopolitical restrictions (particularly regarding Russia) on the PayPlug side. It turns out that IPv6 addresses are not compatible with PayPlug / Dalenys and our AMEX cards. We’ve taken the necessary steps to set up “block reminders,” so customers won’t be locked out or have their services suspended. We’ll try to resolve the issue and implement a fundamental fix ASAP; we’re meeting with the team today.
- monitoring Jun 05, 2026, 12:24 PM UTC
The incident is now mitigated, and we are actively monitoring the situation. Failed AMEX payments have been retried and are processing successfully. New orders and renewals can now be processed using AMEX as normal.
- resolved Jun 05, 2026, 02:21 PM UTC
This incident has been resolved.
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