Scaleway incident

[Support] Delays in ticket processing

Resolved after 22 days 20 hours, affecting Excellence, on September 14, 2026.

identified Sep 14, 2026, 01:11 PM UTC

Processing of current tickets may take longer than usual. Our teams are currently working to restore the service as soon as possible. Thank you for your understanding.

Started
Sep 14, 2026, 01:11 PM UTC
Resolved
Oct 07, 2026, 10:04 AM UTC
Duration
22d 20h
Detected by Pingoru
Sep 14, 2026, 01:11 PM UTC

Affected components

Excellence

Update timeline

  1. identified Sep 14, 2026, 01:11 PM UTC

    Processing of current tickets may take longer than usual. Our teams are currently working to restore the service as soon as possible. Thank you for your understanding.

  2. resolved Oct 07, 2026, 10:04 AM UTC

    This incident has been resolved.

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