Resolved after 3 hours 7 minutes, affecting EU-Central and EU-Central, on November 4, 2025.
### **Dates:** Monday November 4 2025, 04:35 UTC - 08:20 UTC. ### **What happened:** The web UI for Insights and Test Results was intermittently unresponsive. ### **Why it happened:** A data store of components of the UI experienced unexpectedly high load, resulting in an unresponsive service. ### **How we fixed it:** The issue was resolved without human intervention. ### **What we are doing to prevent it from happening again:** We have improved support for the 3rd party vendor's logging and metrics tools.
Affected components
Update timeline
- investigating Nov 04, 2025, 08:02 AM UTC
We are currently seeing issues accessing the Sauce Home, Insights, Test Results, API in EU-Central-1. We are investigating.
- resolved Nov 04, 2025, 11:10 AM UTC
The access to Sauce Labs Home, Test Results, Insights, API has been restored. All services are fully operational.
- postmortem Jan 06, 2026, 02:40 PM UTC
### **Dates:** Monday November 4 2025, 04:35 UTC - 08:20 UTC. ### **What happened:** The web UI for Insights and Test Results was intermittently unresponsive. ### **Why it happened:** A data store of components of the UI experienced unexpectedly high load, resulting in an unresponsive service. ### **How we fixed it:** The issue was resolved without human intervention. ### **What we are doing to prevent it from happening again:** We have improved support for the 3rd party vendor's logging and metrics tools.
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