Sarvam AI incident

Intermittent KYC Verification Issues

Resolved after 8 hours 30 minutes, affecting Other APIs, on September 20, 2026.

resolved Sep 20, 2026, 06:00 PM UTC

The issue was resolved at 11:00 PM IST, and KYC verification is now operating normally. Affected users can retry their verification.

Started
Sep 20, 2026, 09:30 AM UTC
Resolved
Sep 20, 2026, 06:00 PM UTC
Duration
8h 30m
Detected by Pingoru
Sep 20, 2026, 09:30 AM UTC

Affected components

Other APIs

Update timeline

  1. identified Sep 20, 2026, 09:30 AM UTC

    Some users might experience intermittent issues with KYC verification through Vobiz.

  2. resolved Sep 20, 2026, 06:00 PM UTC

    The issue was resolved at 11:00 PM IST, and KYC verification is now operating normally. Affected users can retry their verification.

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