Sarvam AI incident
Data Availability and Retention Configuration Issues in Voice Agents
Resolved after 20 hours, affecting Call Analytics, on September 30, 2026.
We are currently investigating an issue affecting historical data availability and retention settings within Voice Agents across select organizations. We have identified missing reporting/analytics data spanning from late August to September 5th and are actively investigating root causes and recovery options. Our team is treating this with high priority. Further updates will be provided as investigation and recovery progress.
Affected components
Update timeline
- investigating Sep 30, 2026, 11:56 AM UTC
We are currently investigating an issue affecting historical data availability and retention settings within Voice Agents across select organizations. We have identified missing reporting/analytics data spanning from late August to September 5th and are actively investigating root causes and recovery options. Our team is treating this with high priority. Further updates will be provided as investigation and recovery progress.
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