Resolved on August 13, 2025.
While deploying a new component to display Synthetic ID information we changed the way the backend and frontend communicates which brought issues. - This did not cause any data loss/risk analysis errors, it only prevented clients from opening specific customer sessions. - All sessions can be visualized normally after the fix was deployed. (around 11 PM UTC) - The problem started with the new Backend version deployment, around 8 PM UTC, and was fixed around 11 PM UTC.
Update timeline
- resolved Aug 14, 2025, 12:04 PM UTC
While deploying a new component to display Synthetic ID information we changed the way the backend and frontend communicates which brought issues. - This did not cause any data loss/risk analysis errors, it only prevented clients from opening specific customer sessions. - All sessions can be visualized normally after the fix was deployed. (around 11 PM UTC) - The problem started with the new Backend version deployment, around 8 PM UTC, and was fixed around 11 PM UTC.
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