Sardine incident

Issue executing workflows

Resolved after 1 day 13 hours, on September 19, 2025.

resolved Sep 19, 2025, 04:47 PM UTC

We encountered an issue executing workflows via the Customers API, between Sept 18th 11:10pm UTC to Sept 19th 3:16 PM UTC. The team performed a fix for the issue, and customer's workflows should be working as expected again.

Started
Sep 19, 2025, 02:00 AM UTC
Resolved
Sep 20, 2025, 03:16 PM UTC
Duration
1d 13h
Detected by Pingoru
Sep 19, 2025, 02:00 AM UTC

Update timeline

  1. resolved Sep 19, 2025, 04:47 PM UTC

    We encountered an issue executing workflows via the Customers API, between Sept 18th 11:10pm UTC to Sept 19th 3:16 PM UTC. The team performed a fix for the issue, and customer's workflows should be working as expected again.

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