Sardine incident

Sandbox rules issue in displaying in Customer checkpoint

Resolved after 1 hour 45 minutes, affecting Dashboard, on September 19, 2025.

identified Sep 19, 2025, 06:45 PM UTC

Some Sandbox rules might not be appearing under the Customer checkpoint. Timestamp of when the issue started on: 2025-09-19 01:06 AM UTC Our team identified the issue and is working towards a fix.

Started
Sep 19, 2025, 06:45 PM UTC
Resolved
Sep 19, 2025, 08:31 PM UTC
Duration
1h 45m
Detected by Pingoru
Sep 19, 2025, 06:45 PM UTC

Affected components

Dashboard

Update timeline

  1. identified Sep 19, 2025, 06:45 PM UTC

    Some Sandbox rules might not be appearing under the Customer checkpoint. Timestamp of when the issue started on: 2025-09-19 01:06 AM UTC Our team identified the issue and is working towards a fix.

  2. resolved Sep 19, 2025, 08:31 PM UTC

    This incident has been resolved.

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