Salsify incident
Slowness / delays when exporting and publishing data from Salsify
Resolved after 1 day 2 hours, affecting Salsify Application and Readiness Reports and 1 more, on October 15, 2025.
Export and publication performance has returned to normal. Our engineers are continuing to monitor at this time. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.
Affected components
Update timeline
- investigating Oct 15, 2025, 07:15 PM UTC
Our engineers are investigating issues with slowness when exporting from Salsify. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.
- investigating Oct 15, 2025, 07:31 PM UTC
Our engineers are investigating issues with slowness when exporting or publishing from Salsify. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.
- monitoring Oct 15, 2025, 08:57 PM UTC
Export and publication performance has returned to normal. Our engineers are continuing to monitor at this time. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.
- resolved Oct 16, 2025, 09:21 PM UTC
This incident has been resolved.
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