What is Salsify's uptime?

Over the last 90 days, Salsify reported 98.55% uptime on its official status page. That figure is calculated from the public incident timeline at https://status.salsify.com — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Salsify's uptime history rolling forward in real time.

Has Salsify had outages in 2026?

Yes — Salsify has had 11 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.

When was the last Salsify outage?

The most recent Salsify incident was "JSON Custom Channel Export failures", which started on September 24, 2026 and was resolved on September 24, 2026. Pingoru captured this directly from https://status.salsify.com. See the full incident card above for affected components and the update timeline.

How often does Salsify have outages?

Based on the last 90 days, Salsify averages 3.7 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components — so you can see the pattern at a glance instead of digging through the vendor's archive.

Where is Salsify's status page?

Salsify's official status page is https://status.salsify.com. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.

Is Salsify down right now?

Salsify is having a partial outage. Pingoru checks the official status page every 5 minutes and flips this headline the moment Salsify reports a change. Current status is based on 18 tracked services.

How does Pingoru know if Salsify is down?

We read https://status.salsify.com directly, using Salsify's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.

Where can I get notified when Salsify has an outage?

Create a free Pingoru account and add Salsify as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.

Salsify's status page says the service is up, but I'm having issues — what's wrong?

Three common reasons: • A real Salsify incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real Salsify issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.

Where does Pingoru get the official Salsify status?

We use Salsify's own status page at https://status.salsify.com. Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.

What does "Partial Outage" mean?

Salsify has a partial outage — one or more components are down, but the rest of the service is operational.

Is Salsify down?

Last checked just now

Current status

Salsify is having a partial outage

2 active incidents: Walmart Marketplace Channel Requirements Update, Intermittent Crawling Errors Affecting Data Freshness

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Official status page: https://status.salsify.com · Polled every 5 minutes · 18 components tracked

Salsify is reporting a partial outage right now (last checked just now). Some components are affected; others remain operational.

Real-time Salsify status, recent outages, and incident history — pulled directly from Salsify's official status page at https://status.salsify.com every 5 minutes. Pingoru tracks 18 Salsify services and has captured 13 incidents in the last 90 days (98.55% uptime). Get email, Slack, Discord, or webhook alerts the moment Salsify reports a new incident — free for 3 monitors, no credit card.

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Salsify uptime 98.55% uptime · past 90 days

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Active incidents 2

Walmart Marketplace Channel Requirements Update

Ongoing ● 24d 17h

Started Sep 16, 2026, 10:45 AM UTC

Walmart
Timeline · 1 update
- identified · Sep 16, 2026, 10:45 AM UTC
  
  Salsify has identified an issue affecting the Walmart Marketplace channel connection following recent requirement updates by the retailer. Due to temporary delays in obtaining corrected/updated schema templates directly from Walmart, publish requests may result in increased blocking feedback or failed submissions for specific product types. Salsify teams are actively working with Walmart to review the issues found within the latest schema templates. In the interim, impacted users can leverage a Custom Readiness Report to map their Salsify data to Walmart Marketplace requirements and export product content from Salsify to publish directly within the Walmart Marketplace portal or manage impacted products directly in Walmart Marketplace's portal. We will provide our next update as soon as communication with Walmart Marketplace progresses. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Latest: Salsify has identified an issue affecting the Walmart Marketplace channel connection following recent requirement updates by the retailer. Due to temporary delays in obtaining corr…
Intermittent Crawling Errors Affecting Data Freshness

Ongoing ● 488d 12h

Started Jun 09, 2025, 03:27 PM UTC

Insights
Timeline · 30 updates
- identified · Jun 09, 2025, 03:27 PM UTC
  
  Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jun 17, 2025, 07:40 PM UTC
  
  Our crawling partner has released a fix that has resolved this issue for all Sam's Club insights reports. Lowe's products continue to return a 'Blocked' error, which affects all Lowe's insights reports. We are actively working with our data provider to resolve the remaining data crawling issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jun 20, 2025, 06:29 PM UTC
  
  Products continue to return a ‘Blocked’ error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam’s Club: (Resolved) Lowe’s CVS Kroger Houzz Chewy If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jun 23, 2025, 05:42 PM UTC
  
  Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Resolved) Lowe's CVS Kroger Houzz: (Monitoring implemented improvements) Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jun 25, 2025, 04:16 PM UTC
  
  Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Resolved) Lowe's CVS: (Monitoring implemented improvements) Kroger Houzz: (Monitoring implemented improvements) Chewy: (Monitoring implemented improvements) If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jul 01, 2025, 08:23 PM UTC
  
  Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Resolved) Lowe's CVS: (Resolved) Kroger Houzz: (Resolved) Chewy: (Resolved) If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jul 03, 2025, 03:42 PM UTC
  
  Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Resolved) Lowe's CVS: (Resolved) Kroger Houzz: (Resolved) Chewy: (Resolved) Kohl’s If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jul 07, 2025, 05:55 PM UTC
  
  Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Monitoring new improvements) Lowe's CVS: (Resolved) Kroger Houzz: (Resolved) Chewy: (Resolved) Kohl's If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jul 10, 2025, 08:00 PM UTC
  
  Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Monitoring new improvements) Lowe's CVS: (Resolved) Kroger: (Monitoring new improvements) Houzz: (Resolved) Chewy: (Resolved) Kohl's If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jul 16, 2025, 05:29 PM UTC
  
  Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Monitoring new improvements) Lowe's CVS: (Resolved) Kroger: (Monitoring new improvements) Houzz: (Resolved) Chewy: (Resolved) Kohl's: (Monitoring new improvements) If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- monitoring · Jul 18, 2025, 04:34 PM UTC
  
  Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Monitoring new improvements) Lowe's: (Monitoring new improvements) CVS: (Resolved) Kroger: (Monitoring new improvements) Houzz: (Resolved) Chewy: (Resolved) Kohl's: (Monitoring new improvements) If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jul 22, 2025, 08:03 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Investigation: CVS Lowe's Kohl's Monitoring additional Improvements: Kroger Sam's Club Resolved: Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jul 29, 2025, 08:00 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Investigation: Lowe's Kohl's Monitoring additional Improvements: Kroger Sam's Club Resolved: CVS Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Aug 07, 2025, 08:17 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Improvements: Kroger Lowe's Kohl's Monitoring additional Improvements: Sam's Club Resolved: CVS Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Aug 13, 2025, 09:01 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Improvements: Kroger Lowe's Sam's Club Resolved: Kohl's CVS Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Aug 21, 2025, 04:02 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Improvements: Sam's Club Monitoring: Kroger Resolved: Lowe's Kohl's CVS Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Aug 26, 2025, 08:09 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Improvements: Bed Bath & Beyond Sam's Club Wayfair Resolved: Kroger Lowe's Kohl's CVS Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Sep 12, 2025, 05:54 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Improvements: Bed Bath & Beyond Resolved: Kroger Lowe's Kohl's CVS Houzz Chewy Sam's Club Wayfair If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jan 23, 2026, 02:48 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connection listed below. We are actively working with our data provider to resolve the data crawling issue. Ongoing Improvements: Bed Bath & Beyond If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Mar 02, 2026, 05:16 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Amazon US Kroger Ongoing Improvements: Bed Bath & Beyond Resolved: Lowe's Kohl's Houzz Chewy Sam's Club Wayfair CVS If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Mar 05, 2026, 08:24 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Amazon US Chewy Kohl's Ongoing Improvements: Bed Bath & Beyond If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Apr 09, 2026, 02:21 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Chewy Kohl's Ongoing Improvements: Bed Bath & Beyond If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Apr 10, 2026, 02:41 PM UTC
  
  Update: Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Lowes Home Depot Kroger Monitoring: Amazon US Ongoing Improvements: Chewy Kohl’s Bed Bath & Beyond If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Apr 24, 2026, 06:06 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Ongoing Improvements: Lowes Home Depot Kroger Chewy Kohl’s Bed Bath & Beyond If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · May 07, 2026, 08:33 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Monitoring: Home Depot Ongoing Improvements: Lowes Kroger Chewy Kohl’s Bed Bath & Beyond If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · May 08, 2026, 06:57 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Target Ongoing Improvements: Lowes Kroger Chewy Kohl’s Bed Bath & Beyond Resolved: Home Depot If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jun 23, 2026, 05:54 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Home Depot Wayfair Ongoing Improvements: Lowes Kroger Chewy Kohl's Bed Bath & Beyond Resolved: Target If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Sep 14, 2026, 08:21 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Amazon US Ongoing Improvements: Home Depot Lowes Kroger Chewy Kohl's Monitoring: Wayfair Bed Bath & Beyond If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Sep 18, 2026, 06:35 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Ongoing Improvements: Home Depot Lowes Kroger Chewy Kohl's Monitoring: Amazon US Resolved: Wayfair Bed Bath & Beyond If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Sep 25, 2026, 07:01 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Wayfair Ongoing Improvements: Home Depot Lowes Kroger Chewy Kohl's Resolved: Amazon US If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Latest: Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider t…

Recent outages & incidents

Past 90 days

JSON Custom Channel Export failures

Resolved 1h 48m

Started Sep 24, 2026, 09:14 PM UTC · Resolved Sep 24, 2026, 11:02 PM UTC

Salsify Application
Timeline · 3 updates
- identified · Sep 24, 2026, 09:14 PM UTC
  
  We are currently investigating an issue causing failures specifically with JSON Custom Channel exports. All other export types and standard features remain fully operational and unaffected. Our engineering team is actively working to resolve the issue. We apologize for the inconvenience and will provide further updates as soon as more information is available.
- monitoring · Sep 24, 2026, 09:43 PM UTC
  
  The issue causing failures for JSON Custom Channel exports has been identified and resolved. All export services are now operating normally, and we are monitoring system performance to ensure stability. If you have not yet republished, please do so to confirm.
- resolved · Sep 24, 2026, 11:02 PM UTC
  
  The issue causing failures for JSON Custom Channel exports has been identified and resolved. All export services are now operating normally. Any failed Export attempts will require a re-run. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Latest: The issue causing failures for JSON Custom Channel exports has been identified and resolved. All export services are now operating normally. Any failed Export attempts will require…
Walmart Rich Media videos not appearing

Resolved 14d 2h

Started Sep 22, 2026, 11:07 AM UTC · Resolved Oct 06, 2026, 01:39 PM UTC

Walmart
Timeline · 3 updates
- investigating · Sep 22, 2026, 11:07 AM UTC
  
  We are currently tracking reports about Walmart Rich Media videos not appearing in Walmart's portal or appearing on Walmart's site after a complete, successful publish with no feedback. We have escalated this issue to our Walmart contacts and the issue is currently being reviewed by Walmart's engineering team. We would recommend opening up a Walmart Support case as well to raise awareness while we await for Walmart's assistance on this topic. Please reach out to customer support via email at [email protected] for any questions regarding this subject.
- monitoring · Oct 02, 2026, 05:29 PM UTC
  
  Walmart has let us know that they have deployed a fix and resolved the issue on 10/1/26. Please try republishing any affected products and confirm that the videos are appearing live on Walmart's site. Please reach out to customer support via email at [email protected] for any questions regarding this subject.
- resolved · Oct 06, 2026, 01:39 PM UTC
  
  Walmart has deployed a fix and resolved the issue on 10/1/26. Please try republishing any affected products and confirm that the videos are appearing live on Walmart's site. Please reach out to customer support via email at [email protected] for any questions regarding this subject.
Latest: Walmart has deployed a fix and resolved the issue on 10/1/26. Please try republishing any affected products and confirm that the videos are appearing live on Walmart's site. Please…
Delay in Kroger publications

Resolved 5h 39m

Started Sep 21, 2026, 05:17 PM UTC · Resolved Sep 21, 2026, 10:56 PM UTC
Timeline · 3 updates
- investigating · Sep 21, 2026, 05:17 PM UTC
  
  We're aware of a delay in all Kroger publications. We are working to understand the root cause and we don't currently have an estimated timeline for resolution. Please reach out to Customer Support at https://support.com/ for any questions regarding this subject.
- investigating · Sep 21, 2026, 05:20 PM UTC
  
  We are continuing to investigate this issue.
- resolved · Sep 21, 2026, 10:56 PM UTC
  
  The issue impacting Kroger publications has been resolved. Publications impacted by this issue will be completed, and feedback (if any) will be returned to your channel. There is no need to republish unless identifiable feedback was returned to your channel.
Latest: The issue impacting Kroger publications has been resolved. Publications impacted by this issue will be completed, and feedback (if any) will be returned to your channel. There is n…
Intermittent access issues with Salesforce ticketing

Resolved 23h 26m

Started Sep 16, 2026, 09:58 AM UTC · Resolved Sep 17, 2026, 09:25 AM UTC

Salsify Support Portal
Timeline · 2 updates
- monitoring · Sep 16, 2026, 09:58 AM UTC
  
  We are currently tracking intermittent access issues with Salesforce, our customer support platform. Users may encounter temporary maintenance messages ("We are down for maintenance") or experience errors when submitting and viewing support cases. Salesforce is actively investigating the issue, and we are monitoring their progress closely to provide updates as soon as they become available. Please reach out to customer support via email at [email protected] for any questions regarding this subject.
- resolved · Sep 17, 2026, 09:25 AM UTC
  
  The intermittent access issues affecting Salesforce have been fully resolved. Case management and submission through our Support Portal have returned to normal operation. You can now submit and view cases directly at https://help.salsify.com/help/contact-feedback. Please reach out to customer support at [email protected] if you continue to experience any issues.
Latest: The intermittent access issues affecting Salesforce have been fully resolved. Case management and submission through our Support Portal have returned to normal operation. You can n…
Delays in data updates and trigger processing

Resolved 2h 51m

Started Aug 24, 2026, 01:22 PM UTC · Resolved Aug 24, 2026, 04:14 PM UTC

Imports and Indexing
Timeline · 2 updates
- monitoring · Aug 24, 2026, 01:22 PM UTC
  
  We are currently tracking an issue causing delays in imports. While search performance itself is not impacted, users may experience delays in observing updates through search, as well as delays in updating and processing subscription triggers, workflows, and formulas. Processing queues are actively clearing, and performance will return to normal as the backlog resolves. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- resolved · Aug 24, 2026, 04:14 PM UTC
  
  We have resolved the issue causing delays with system updates, workflows, and trigger processing. System processing throughput has returned to normal levels, and all backlog queues have fully cleared. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Latest: We have resolved the issue causing delays with system updates, workflows, and trigger processing. System processing throughput has returned to normal levels, and all backlog queues…

See the full Salsify outage history

7 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Salsify outage history →

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Outage history

Past 90 days · 11 incidents View full outage history →

JSON Custom Channel Export failures Resolved

Started Sep 24, 2026, 09:14 PM UTC · Resolved Sep 24, 2026, 11:02 PM UTC · 1h 48m
Walmart Rich Media videos not appearing Resolved

Started Sep 22, 2026, 11:07 AM UTC · Resolved Oct 06, 2026, 01:39 PM UTC · 14d 2h
Delay in Kroger publications Resolved

Started Sep 21, 2026, 05:17 PM UTC · Resolved Sep 21, 2026, 10:56 PM UTC · 5h 39m
Walmart Marketplace Channel Requirements Update Ongoing

Started Sep 16, 2026, 10:45 AM UTC · ● 24d 17h
Intermittent access issues with Salesforce ticketing Resolved

Started Sep 16, 2026, 09:58 AM UTC · Resolved Sep 17, 2026, 09:25 AM UTC · 23h 26m
Delays in data updates and trigger processing Resolved

Started Aug 24, 2026, 01:22 PM UTC · Resolved Aug 24, 2026, 04:14 PM UTC · 2h 51m
Beyond (Bed Bath & Beyond + Overstock) Channel Requirements Update & Publishing Validation Errors Resolved

Started Aug 18, 2026, 05:18 AM UTC · Resolved Sep 14, 2026, 12:01 PM UTC · 27d 6h
Walmart API Errors & Publication Failures Resolved

Started Aug 06, 2026, 09:40 AM UTC · Resolved Aug 07, 2026, 03:36 PM UTC · 1d 5h