Salsify incident

Kroger Publishes Failing without feedback

Resolved after 6 hours 17 minutes, affecting Syndication, on December 1, 2025.

resolved Dec 02, 2025, 05:35 AM UTC

The root cause of the failed Kroger publishes has been resolved. Any publish that failed recently, with no feedback returned, will need to be attempted again. Please contact Support if you continue to encounter issues of this nature.

Started
Dec 01, 2025, 11:17 PM UTC
Resolved
Dec 02, 2025, 05:35 AM UTC
Duration
6h 17m
Detected by Pingoru
Dec 01, 2025, 11:17 PM UTC

Affected components

Syndication

Update timeline

  1. investigating Dec 01, 2025, 11:17 PM UTC

    We have detected an issue impacting publications from our Kroger New Item Setup and Partial Content Refresh channels. It appears to related to a third party provider. Our engineers are investigating the issue and exploring the impact with them. We will update as soon as we know more.

  2. investigating Dec 02, 2025, 12:50 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 02, 2025, 05:35 AM UTC

    The root cause of the failed Kroger publishes has been resolved. Any publish that failed recently, with no feedback returned, will need to be attempted again. Please contact Support if you continue to encounter issues of this nature.

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