Delays in Import runs, filtering and adding products to lists

Update timeline

1. investigating Dec 09, 2025, 04:10 PM UTC

   We are experiencing slowness in imports, adding products to smart and simple lists, and filtering for products using newly added property values. Our engineering team is investigating the issue causing the delays and queuing. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

2. monitoring Dec 09, 2025, 04:43 PM UTC

   We have observed that import runs are now processing normally. Our engineering team continues to monitor the system to ensure all services—including product list additions and filtering—remain stable and fully operational. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

3. resolved Dec 09, 2025, 05:03 PM UTC

   We have confirmed that imports, product list additions, and filtering are all processing normally. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.