Salsify incident

Delays affecting imports, bulk edits, subscriptions

Resolved after 3 hours, affecting Salsify Application, on March 4, 2026.

resolved Mar 04, 2026, 07:31 PM UTC

Our engineers identified and addressed an issue which caused long-queuing imports, as well as delayed bulk edit actions and subscription triggers. Operation times have returned to normal. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Started
Mar 04, 2026, 04:30 PM UTC
Resolved
Mar 04, 2026, 07:31 PM UTC
Duration
3h
Detected by Pingoru
Mar 04, 2026, 04:30 PM UTC

Affected components

Salsify Application

Update timeline

  1. investigating Mar 04, 2026, 04:30 PM UTC

    Our engineers are investigating long-queuing imports, and delayed bulk edit actions and subscription triggers. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

  2. monitoring Mar 04, 2026, 06:19 PM UTC

    Our engineers have identified and addressed an issue which was causing long-queuing imports, as well as delayed bulk edit actions and subscription triggers. Operation times should be returning to normal. We are continuing to monitor closely. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

  3. resolved Mar 04, 2026, 07:31 PM UTC

    Our engineers identified and addressed an issue which caused long-queuing imports, as well as delayed bulk edit actions and subscription triggers. Operation times have returned to normal. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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