Resolved after 2 hours 42 minutes, affecting Imports and Indexing, on August 7, 2025.
Import run times have returned to normal and this incident is now resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Affected components
Update timeline
- investigating Aug 07, 2025, 03:14 PM UTC
We are experiencing delays in import runs, causing many imports to be stuck in queue. Our engineering team is investigating the issue that is causing the delays and queuing. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- monitoring Aug 07, 2025, 04:31 PM UTC
Our engineering team has implemented a fix for the import delays. Imports should be running with a slight delay while we work through the queued imports. Our team will continue to monitor the queue to ensure the delays do not reoccur. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- resolved Aug 07, 2025, 05:57 PM UTC
Import run times have returned to normal and this incident is now resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
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