Resolved after 43 minutes, affecting Catalog Sites, on August 25, 2025.
Our engineering team has reverted a recent change that was causing Catalog Site publishes to fail. Publishes are now processing successfully. For any publishes that failed during this incident, please manually republish. Our team will continue to monitor the system to ensure stability. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Affected components
Update timeline
- identified Aug 25, 2025, 11:49 PM UTC
We are currently experiencing an issue causing Catalog Site publishes to fail. Our engineering team is working to resolve the issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- resolved Aug 26, 2025, 12:32 AM UTC
Our engineering team has reverted a recent change that was causing Catalog Site publishes to fail. Publishes are now processing successfully. For any publishes that failed during this incident, please manually republish. Our team will continue to monitor the system to ensure stability. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
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