Resolved after 46 minutes, affecting Salsify Labs, on August 26, 2025.
Our engineers identified and addressed the root cause of failures for the Import Assets from FTP lab. Lab is running successfully. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Affected components
Update timeline
- investigating Aug 26, 2025, 01:04 PM UTC
We are currently experiencing an issue causing the Import Assets from FTP lab to fail. Our engineers are investigating. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified Aug 26, 2025, 01:11 PM UTC
We have identified the root cause of failures for the Import Assets from FTP lab. Our engineers are working on a fix. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- resolved Aug 26, 2025, 01:51 PM UTC
Our engineers identified and addressed the root cause of failures for the Import Assets from FTP lab. Lab is running successfully. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
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