Resolved after 1 hour 18 minutes, affecting Salsify Application, on August 28, 2025.
JSON Mount Point Uploads remain stable and this incident is now resolved. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.
Affected components
Update timeline
- identified Aug 28, 2025, 04:49 PM UTC
We have identified a problem with uploading to a Mount Point for JSON Imports and are actively working on a fix. Users are not be able to upload files to a Mount Point at this time. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.
- monitoring Aug 28, 2025, 05:08 PM UTC
We have implemented a fix to the JSON Upload to a Mount Point call and users are able to upload files to a mount point as normal at this time. We are actively monitoring for sustained stability on this process. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.
- resolved Aug 28, 2025, 06:08 PM UTC
JSON Mount Point Uploads remain stable and this incident is now resolved. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.
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