Resolved after 19 minutes, affecting Salsify Support Portal, on September 3, 2025.
Our team has deployed a fix to resolve this issue. Users can now load the PXM Case form. We apologize for any inconvenience. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.
Affected components
Update timeline
- investigating Sep 03, 2025, 02:34 PM UTC
We are aware of an issue that is causing our PXM Case Form to fail to load. Our team is working on resolving this issue as soon as possible. Apologies for any inconvenience.
- resolved Sep 03, 2025, 02:54 PM UTC
Our team has deployed a fix to resolve this issue. Users can now load the PXM Case form. We apologize for any inconvenience. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.
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