Walmart Marketplace publishes failing

Update timeline

1. investigating Sep 25, 2025, 09:49 PM UTC

   We are currently experiencing an issue causing Walmart Marketplace publishes to fail. Our engineering team is working in conjunction with Walmart to resolve the issue. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

2. monitoring Sep 26, 2025, 02:05 PM UTC

   Our engineering team has deployed a hotfix to address the issue causing publications to Walmart Marketplace V5 (Walmart Marketplace (Item Spec 5 Direct Connection) - Item Setup and Walmart Marketplace (Item Spec 5 Direct Connection) - Partial Content Refresh schemas) to fail. This change works around the upstream API issue related to access token validation. We have observed initial successful publications following this fix and are now actively monitoring the connection to ensure sustained stability. We are still engaged with our partners at Walmart to understand the root cause of the initial change. Any publications that failed during this incident will need to be republished.

3. resolved Sep 29, 2025, 08:59 AM UTC

   Our engineering team has confirmed that the hotfix deployed on Friday successfully addressed the issue causing publications to Walmart Marketplace V5 (Walmart Marketplace (Item Spec 5 Direct Connection) - Item Setup and Walmart Marketplace (Item Spec 5 Direct Connection) - Partial Content Refresh schemas) to fail. Publications have remained stable since the fix, and this incident is now considered resolved. Any publications that failed during this incident will need to be republished. Please contact customer support at https://support.salsify.com/ for any questions related to this subject.