Resolved after 1 day, affecting Sage 50 and Sage 50 and 1 more, on October 5, 2026.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. ----------------------------------------------------- Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.
Affected components
Update timeline
- investigating Oct 05, 2026, 02:45 PM UTC
We have identified an issue preventing processing of invoices for customers globally. Customers are presented with error message “sync failed, contact support” when attempting to process invoices. We are investigating. Some of the impacted products/services include: -Sage 50 France -Sage 100 France Comptabilité -Sage 100 FR -Sage 50 CA -Sage 100 France Hébergée
- identified Oct 05, 2026, 06:06 PM UTC
The issue has been identified and a fix is being implemented. ----------------------------------- La cause du problème a été identifiée et un correctif est en cours d'implémentation.
- monitoring Oct 05, 2026, 07:03 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. ----------------------------------------------------- Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.
- resolved Oct 06, 2026, 03:28 PM UTC
The issue is resolved and the service continues to perform as expected.
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