Resolved after 1 day 8 hours, affecting Sage HR and Sage HR and 1 more, on April 1, 2026.
We’re are aware that a subset of customers globally might be seeing issues in the Leave Management module due to April policy resets, which may show incorrect accruals or carryovers. These figures will correct throughout the day of your reset date as reset tasks complete. Please avoid making manual changes for now. We apologize for any inconvenience.
Affected components
Update timeline
- investigating Apr 01, 2026, 08:16 AM UTC
We are aware of a subset of customers for which the year allowance is showing as incorrect. We are currently investigating and assessing the impact
- investigating Apr 01, 2026, 09:32 AM UTC
We are aware that there is a delay for customers globally to receive the updated yearly policy resets. We are currently investigating to reduce the delay. We advise customers to not take action and to check your software again later today.
- investigating Apr 01, 2026, 04:02 PM UTC
We’re are aware that a subset of customers globally might be seeing issues in the Leave Management module due to April policy resets, which may show incorrect accruals or carryovers. These figures will correct throughout the day of your reset date as reset tasks complete. Please avoid making manual changes for now. We apologize for any inconvenience.
- resolved Apr 02, 2026, 04:20 PM UTC
The issue is resolved and the service is available and performing as expected.
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