SafetyCulture incident

Service outage for some sensors

Resolved after 20 hours 33 minutes, affecting Sensors, on October 5, 2026.

monitoring Oct 06, 2026, 10:09 AM UTC

Our third-party service provider applied a fix, restoring sensor connectivity and readings. The service is currently stable while they continue investigating the underlying cause. We are continuing to monitor the situation and will keep you updated if there are any further service disruptions.

Started
Oct 05, 2026, 09:51 PM UTC
Resolved
Oct 06, 2026, 06:24 PM UTC
Duration
20h 33m
Detected by Pingoru
Oct 05, 2026, 09:51 PM UTC

Affected components

Sensors

Update timeline

  1. investigating Oct 05, 2026, 09:51 PM UTC

    We are aware that one of our sensor providers is experiencing a service outage. It is under investigation, and updates will be provided as soon as they are available.

  2. identified Oct 06, 2026, 12:57 AM UTC

    The service provider has identified the issue and is working towards a fix.

  3. monitoring Oct 06, 2026, 10:09 AM UTC

    Our third-party service provider applied a fix, restoring sensor connectivity and readings. The service is currently stable while they continue investigating the underlying cause. We are continuing to monitor the situation and will keep you updated if there are any further service disruptions.

  4. resolved Oct 06, 2026, 06:24 PM UTC

    This incident has been resolved.

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