Resolved after 21 hours 49 minutes, affecting SMS Notifications and SMS Carrier Network and 1 more, on November 12, 2025.
We are continuing to monitor Twilio delays. Twilio is still reporting multiple network delays.
Affected components
Update timeline
- identified Nov 12, 2025, 05:33 PM UTC
We have received reports of increased delays and failures in delivering phone calls and text messages from our short code. We are aware of an ongoing Twilio incident affecting SMS delivery for some short codes to and from multiple networks in the US.
- monitoring Nov 12, 2025, 06:31 PM UTC
We are continuing to monitor Twilio delays.
- monitoring Nov 12, 2025, 08:04 PM UTC
We are continuing to monitor Twilio delays.
- monitoring Nov 12, 2025, 10:32 PM UTC
We are continuing to monitor Twilio delays.
- monitoring Nov 13, 2025, 02:19 PM UTC
We are continuing to monitor Twilio delays. Twilio is still reporting multiple network delays.
- resolved Nov 13, 2025, 03:23 PM UTC
Twilio is continuing to observe messages to ensure a full recovery.
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