Resolved after 3 days 21 hours, affecting Ruvna Data Import and Veracross API Sync, on October 15, 2026.
A fix has been implemented and we are monitoring results.
Affected components
Update timeline
- investigating Oct 15, 2026, 04:55 PM UTC
We’re seeing an increase in import sync failures for some Veracross schools. The Veracross API is currently returning empty responses, which is preventing data from syncing into Ruvna. We’ve contacted Veracross support and are working with them to find the cause. We’ll post updates here as we learn more.
- investigating Oct 16, 2026, 01:15 PM UTC
A sync was successfully run for all impacted Veracross schools. We are continuing to investigate the root cause with Veracross support.
- monitoring Oct 16, 2026, 05:57 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Oct 19, 2026, 01:57 PM UTC
The issue has been resolved.
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