Resolved after 4 hours 54 minutes, affecting SMS Carrier Network, on August 28, 2025.
SMS delivery is functioning normally based on current monitoring. We're continuing to watch things closely as the issue fully resolves. We'll keep monitoring to make sure everything remains stable before closing this incident.
Affected components
Update timeline
- investigating Aug 28, 2025, 06:08 PM UTC
We are investigating reports of increased delays and failures in delivering text messages from our short code. We are aware of an ongoing Twilio incident affecting SMS delivery for some short codes to and from multiple networks in the US, and are working to determine if our services are impacted.
- identified Aug 28, 2025, 08:33 PM UTC
We have confirmed that our short code is affected by an ongoing carrier network issue impacting SMS delivery to multiple networks in the US. Our team continues to work with our SMS provider and monitor the situation closely. SMS messages may experience delays or failures during this time. We will provide updates as soon as we receive more information or see service improvements. We apologize for any inconvenience this may cause.
- monitoring Aug 28, 2025, 09:38 PM UTC
SMS delivery is functioning normally based on current monitoring. We're continuing to watch things closely as the issue fully resolves. We'll keep monitoring to make sure everything remains stable before closing this incident.
- resolved Aug 28, 2025, 11:03 PM UTC
This incident has been resolved.
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