Runway incident

Image generation model performance is degraded

Resolved after 3 hours 18 minutes, affecting App and Backend and 1 more, on November 12, 2025.

monitoring Nov 12, 2025, 05:08 PM UTC

Generations are processing normally again. We will continue to monitor the situation.

Started
Nov 12, 2025, 04:20 PM UTC
Resolved
Nov 12, 2025, 07:38 PM UTC
Duration
3h 18m
Detected by Pingoru
Nov 12, 2025, 04:20 PM UTC

Affected components

AppBackendPublic API

Update timeline

  1. investigating Nov 12, 2025, 04:20 PM UTC

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

  2. monitoring Nov 12, 2025, 05:08 PM UTC

    Generations are processing normally again. We will continue to monitor the situation.

  3. resolved Nov 12, 2025, 07:38 PM UTC

    The issue has been resolved.

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