Runway incident

Intermittent issues with Veo 3.1 generations.

Resolved after 23 hours 5 minutes, affecting App and Backend and 1 more, on November 20, 2025.

investigating Nov 21, 2025, 10:24 AM UTC

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Started: Nov 20, 2025, 11:20 AM UTC
Resolved: Nov 21, 2025, 10:25 AM UTC
Duration: 23h 5m
Detected by Pingoru: Nov 20, 2025, 11:20 AM UTC

Affected components

AppBackendPublic API

Update timeline

investigating Nov 20, 2025, 11:20 AM UTC

We are seeing issues affecting Veo 3.1 generations where the output is sometimes fully black with no audio. We are investigating this issue and will provide an update as soon as we can.
investigating Nov 21, 2025, 10:24 AM UTC

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
resolved Nov 21, 2025, 10:25 AM UTC

This incident has been resolved.

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