Runway incident

Issues affecting Aleph generations

Resolved after 2 hours 38 minutes, affecting App and Backend and 1 more, on December 12, 2025.

identified Dec 12, 2025, 12:28 PM UTC

We have identified the root cause of the problem and are working towards a solution to restore the service for all users.

Started: Dec 12, 2025, 10:40 AM UTC
Resolved: Dec 12, 2025, 01:18 PM UTC
Duration: 2h 38m
Detected by Pingoru: Dec 12, 2025, 10:40 AM UTC

Affected components

AppBackendPublic API

Update timeline

investigating Dec 12, 2025, 10:40 AM UTC

We are seeing issues with Aleph generations that may affect API customers. We're working on investigating and resolving this issue ASAP.
identified Dec 12, 2025, 12:28 PM UTC

We have identified the root cause of the problem and are working towards a solution to restore the service for all users.
resolved Dec 12, 2025, 01:18 PM UTC

This incident has now been resolved.

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