Resolved after 10 hours 51 minutes, affecting App and Backend and 1 more, on January 2, 2026.
A fix for the issue is rolling out, users should see successful video upscales shortly.
Affected components
Update timeline
- investigating Jan 02, 2026, 06:04 AM UTC
Our engineering team is investigating a problem with video upscaling that is affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
- identified Jan 02, 2026, 08:14 AM UTC
We have identified the root cause of the problem affecting video upscaling and are working towards a solution to restore the service for all users.
- monitoring Jan 02, 2026, 04:33 PM UTC
A fix for the issue is rolling out, users should see successful video upscales shortly.
- resolved Jan 02, 2026, 04:56 PM UTC
This incident has now been resolved.
Your product runs on more than Runway
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services