Runway incident
We've identified a problem with generations and are working on a fix
Resolved after 1 hour 31 minutes, affecting App and Backend and 1 more, on June 3, 2026.
We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
Affected components
Update timeline
- investigating Jun 03, 2026, 01:31 PM UTC
We have identified the root cause of the problem and are working towards a solution to restore the service for all users.
- investigating Jun 03, 2026, 01:40 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- monitoring Jun 03, 2026, 02:50 PM UTC
We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
- resolved Jun 03, 2026, 03:02 PM UTC
This incident has now been resolved.
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