Routific incident
Service Delays: Scheduling, Publishing, making changes to Routes and Orders and delivery of Customer Notifications in New Routific
Resolved after 3 hours 8 minutes, affecting New Routific and Routific Notifications, on October 29, 2025.
We’ve identified and implemented a fix for the issue. Delayed actions are being reprocessed, and we’re monitoring the situation closely.
Affected components
Update timeline
- investigating Oct 29, 2025, 06:18 PM UTC
We are currently investigating an issue with the new Routific that is affecting Scheduling and Publishing, making changes to orders and routes and delivery of customer notifications. We'll be posting an update in the next 30 minutes.
- investigating Oct 29, 2025, 06:46 PM UTC
One of our third-party providers is experiencing downtime and thus affecting some service in new Routific. The next update will be in 30 minutes.
- investigating Oct 29, 2025, 07:15 PM UTC
We are still investigating the scope of the outage. Scheduling, publishing, making changes to routes and orders and delivery of customer notifications are still being affected by this issue. The next update will be in 30 minutes.
- investigating Oct 29, 2025, 07:44 PM UTC
We are still investigating the issue. Scheduling, publishing, making changes to routes and orders and delivery of customer notifications are still being affected by this issue. The next update will be in 30 minutes.
- monitoring Oct 29, 2025, 08:06 PM UTC
We’ve identified and implemented a fix for the issue. Delayed actions are being reprocessed, and we’re monitoring the situation closely.
- resolved Oct 29, 2025, 09:26 PM UTC
This incident has been resolved.
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