Routific incident
Intermittent disruption in SMS Customer Notifications
Resolved after 10 minutes, on December 2, 2025.
Between 12:30 AM and 12:40 AM PST, some outbound SMS customer notifications failed to send due to a temporary issue with one of our upstream messaging providers. Messages were unable to be delivered during this window. The issue self-resolved without any changes on our side, and SMS delivery returned to normal shortly afterward. We have confirmed that subsequent batches of customer notifications were (and continue to be) sending successfully and the system is operating as expected.
Update timeline
- resolved Dec 02, 2025, 09:08 PM UTC
Between 12:30 AM and 12:40 AM PST, some outbound SMS customer notifications failed to send due to a temporary issue with one of our upstream messaging providers. Messages were unable to be delivered during this window. The issue self-resolved without any changes on our side, and SMS delivery returned to normal shortly afterward. We have confirmed that subsequent batches of customer notifications were (and continue to be) sending successfully and the system is operating as expected.
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