Resolved on November 19, 2024.
On Monday, November 18 starting around 4:37 p.m. PT, some users were not able to access their routes on Routific Driver via the link provided in the SMS dispatch. This partial outage lasted approximately one hour before it was resolved. The issue was caused by our URL shortener malfunctioning. When our internal monitoring systems alerted our engineering team of the issue, we were able to reboot our systems allowing the URL shorteners to work as expected. Our team is now working to push an update to improve the stability of our URL shortener.
Update timeline
- resolved Nov 19, 2024, 02:00 AM UTC
This incident has been resolved.
- postmortem Nov 19, 2024, 08:11 PM UTC
On Monday, November 18 starting around 4:37 p.m. PT, some users were not able to access their routes on Routific Driver via the link provided in the SMS dispatch. This partial outage lasted approximately one hour before it was resolved. The issue was caused by our URL shortener malfunctioning. When our internal monitoring systems alerted our engineering team of the issue, we were able to reboot our systems allowing the URL shorteners to work as expected. Our team is now working to push an update to improve the stability of our URL shortener.
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