Risotto Outage History
Risotto is up right nowPingoru has recorded 9 incidents for Risotto: 9 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 7 of 720 (1%) |
| May 2026 | 2 | 2 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 563 (0%) |
Incidents, newest first
Minor July 28, 2026 Risotto Agent and Assistant Experiencing Failures 24m Agent
Started Jul 28, 2026, 03:19 PM UTC· resolved Jul 28, 2026, 03:43 PM UTC
- investigating Jul 28, 2026, 03:19 PM UTC
We are investigating an issue affecting both the Agent and the Assistant. We will keep you updated of our progress.
- investigating Jul 28, 2026, 03:30 PM UTC
We implemented a fix that should restore both the Agent and the Assistant to Operational. We are monitoring.
- monitoring Jul 28, 2026, 03:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 28, 2026, 03:43 PM UTC
This incident has been resolved.
Critical May 26, 2026 Risotto Dashboard is not loading 56m Dashboard
Started May 26, 2026, 09:55 PM UTC· resolved May 26, 2026, 10:52 PM UTC
- monitoring May 26, 2026, 09:55 PM UTC
We're aware that users are unable to access the dashboard and are actively investigating. This is affecting both new logins and active sessions. Next update in 45 minutes.
- monitoring May 26, 2026, 10:05 PM UTC
Services are restored. Our team is continuing to monitor the event.
- resolved May 26, 2026, 10:52 PM UTC
The dashboard access problem has been resolved. All services are operational, and no customer action is required.
Minor May 14, 2026 Slack incident affecting Risotto 57m Agent
Started May 14, 2026, 02:56 PM UTC· resolved May 14, 2026, 03:54 PM UTC
- investigating May 14, 2026, 02:56 PM UTC
The ongoing incident at slack https://slack-status.com/2026-05/fe557ca05fdb64fa is affecting Risotto as the Agent is not receiving all messages.
- investigating May 14, 2026, 03:53 PM UTC
We are continuing to investigate this issue.
- resolved May 14, 2026, 03:54 PM UTC
This incident has been resolved.
Minor April 8, 2026 Email ticketing delays in upstream mail providers 6h 39m Agent
Started Apr 08, 2026, 10:09 PM UTC· resolved Apr 09, 2026, 04:49 AM UTC
- monitoring Apr 08, 2026, 10:09 PM UTC
We are investigating reports of delays in email forwarding for Google Workspace users. We've identified a potential issue between Google and our email provider, though no outage is publicly reported. Other email providers may also be affected. If you use one or more Email Request Sources with Risotto, we recommend checking email delivery logs in the system used for forwarding (such as Google Workspace) to confirm the status of any messages received but not successfully forwarded.
- resolved Apr 09, 2026, 04:49 AM UTC
We believe the upstream issue was resolved.
Minor February 19, 2026 Customers are unable to log into the Risotto Dashboard 1h 16m Dashboard
Started Feb 19, 2026, 04:42 PM UTC· resolved Feb 19, 2026, 05:58 PM UTC
- identified Feb 19, 2026, 04:42 PM UTC
We have identified an issue with our auth provider that is resulting in increased latency while attempting to log in to the Risotto Dashboard. We're working to restore access quickly. Next update in 30 minutes.
- monitoring Feb 19, 2026, 05:10 PM UTC
We are seeing some recovery and dashboard users are able to log in. We will continue to monitor and provide another update in 30 min.
- resolved Feb 19, 2026, 05:58 PM UTC
The incident has been resolved and users should be able to log into the Risotto dashboard.
Major January 21, 2026 Multiple services down 1h 15m Dashboard, Agent
Started Jan 21, 2026, 09:42 PM UTC· resolved Jan 21, 2026, 10:57 PM UTC
- investigating Jan 21, 2026, 09:42 PM UTC
We are investigating an issue affecting both the Dashboard and the Agent. We will keep you updated of our progress.
- identified Jan 21, 2026, 09:46 PM UTC
The issue was identified and we are working on a fix.
- monitoring Jan 21, 2026, 09:50 PM UTC
We implemented a fix that should restore both the Dashboard and the Agent to Operational. We are monitoring.
- resolved Jan 21, 2026, 10:57 PM UTC
All services are operational. The issue has been resolved and a long-term fix is in place. No customer action is required.
Critical January 15, 2026 Agent is escalating immediately without providing any support 8m Agent
Started Jan 15, 2026, 05:07 PM UTC· resolved Jan 15, 2026, 05:15 PM UTC
- investigating Jan 15, 2026, 05:07 PM UTC
We are currently investigating an issue reaching our LLM provider to support Agent functionality. Ticket management and Dashboard operations should continue to work, however automated responses are down.
- resolved Jan 15, 2026, 05:15 PM UTC
This incident has been resolved.
Notice January 13, 2026 Risotto creating duplicate tickets for Slack requests 1h 17m Agent
Started Jan 13, 2026, 07:43 PM UTC· resolved Jan 13, 2026, 09:01 PM UTC
- identified Jan 13, 2026, 07:43 PM UTC
An issue with how we process Slack messages has been identified and a fix is being implemented.
- identified Jan 13, 2026, 07:44 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 13, 2026, 08:04 PM UTC
We have deployed a fix for the issue and are actively monitoring the system to ensure everything is operating normally.
- resolved Jan 13, 2026, 09:01 PM UTC
This incident has been resolved.
Critical November 18, 2025 Risotto outage 10h 5m Dashboard, Agent
Started Nov 18, 2025, 02:24 PM UTC· resolved Nov 19, 2025, 12:29 AM UTC
- investigating Nov 18, 2025, 02:24 PM UTC
We are experiencing downtime related to a global outage of Cloudflare's DNS (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). This is impacting both the Risotto Dashboard and Agent. We will provide updates as we have more information.
- investigating Nov 18, 2025, 02:24 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 18, 2025, 02:39 PM UTC
We are starting to see some recovery and traffic on both the Dashboard and Agent and are monitoring.
- monitoring Nov 18, 2025, 02:41 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 03:06 PM UTC
Risotto Agent functionality is currently down due to an ongoing OpenAI issue, likely related to the Cloudflare outage. We understand this is disruptive, and we appreciate your patience as we work to resolve it. Our engineers are actively implementing a fix.
- monitoring Nov 18, 2025, 03:36 PM UTC
We are seeing partial, regional recovery on both the Dashboard and Agent and continuing to monitor the situation.
- monitoring Nov 18, 2025, 05:11 PM UTC
We continue to monitor the partial regional service impacts to both the Dashboard and Agent. Users may encounter errors loading some Dashboard pages, and the Agent may be responding and immediately escalating tickets. We're very sorry for the inconvenience and the team is actively investigating alternatives for both inference and asset hosting. Next update within 1 hour.
- monitoring Nov 18, 2025, 06:25 PM UTC
Dashboard operations have been restored. Some users may still be experiencing some degraded performance with the Agent and we are investigating.
- monitoring Nov 18, 2025, 06:34 PM UTC
We are investigating missing Agent responses related to the Slack Marketplace Risotto app. Custom Slack apps are operational.
- monitoring Nov 18, 2025, 07:52 PM UTC
We continue to investigate Agent unresponsiveness for customers using the Slack Marketplace Risotto app. Next update within the hour.
- monitoring Nov 18, 2025, 10:22 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 19, 2025, 12:29 AM UTC
This incident has been resolved.