Risotto incident
Agent is escalating immediately without providing any support
Critical Vendor's status page →
Resolved after 8 minutes, affecting Agent, on January 15, 2026.
We are currently investigating an issue reaching our LLM provider to support Agent functionality. Ticket management and Dashboard operations should continue to work, however automated responses are down.
Affected components
Agent
Update timeline
- investigating Jan 15, 2026, 05:07 PM UTC
We are currently investigating an issue reaching our LLM provider to support Agent functionality. Ticket management and Dashboard operations should continue to work, however automated responses are down.
- resolved Jan 15, 2026, 05:15 PM UTC
This incident has been resolved.
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